P&O ferries: that sinking feeling

On the surface, the extraordinary story of the ‘P&O 800’ – the ferry line’s summary firing, without consultation, in March of its entire seafaring workforce and replacement with agency workers earning a fraction of previous wages – is a simple if extreme tale of management ruthlessness. But investigated further, it’s more complicated with that, showing up some of the deep contradictions in the UK’s recent economic history.

Pushing a point, you might call P&O’s actions Putin-style management – brutal, contemptuous of ordinary norms and indifferent to public opinion. As it happens, this is not the only link to Russia. Leaving aside the mechanics of the operation, the shamelessly hypocritical reactions to it are remarkably similar to those that greeted recent revelations about the involvement of Russian oligarchs in the UK economy. Just as Johnson and his ministers were shocked – shocked! I tell you – to discover the extent of the Russian penetration of British economic and political circles that they themselves had not just tolerated but eagerly encouraged over at least two decades, so now they found themselves appalled, disappointed, dismayed, angered and astonished that a large international company should dare exploit the skimpy employee protections, feeble worker organisations and wider institutional incompetence that successive governments have deliberately engineered over an even longer period.

True to form, ministerial protestations were undercut by the subsequent discovery that they had been informed of the sacking the day before it happened in a departmental memo helpfully explaining that the job cuts ‘would align [P&O] with other companies in the market’ and ‘ensure that they remain a key player for years to come through restructuring’; that they themselves had eportedly changed the law as recently as 2018, engaging companies to notify authorities of job cuts only in the country ships are flagged in, and not automatically the UK even if they are based there; and that a letter expressing official disappointment to the previous P&O chairman who had left last year.

The follow-up has been little better. It beggars belief that ministers still had no idea whether the law had been broken at the moment the P&O CEO was admitting to a parliamentary committee that it knew exactly what it was doing from the start and had gone ahead regardless. What on earth is an attorney general for? Finger-wagging that contracts with the ferry company and Dubai owner DP World would be reviewed hardly cut it as retribution (from which state-owned DP World and its investment in UK freeports have in any case been expressly exempted). Nor do Johnson’s suggestion that seafarers take court action themselves, or transport minister Grant Shapps’ threat that ‘many customers, passengers and freight will quite frankly wish to vote with their feet and, where possible, choose another operator’. DP World ‘must be quaking in their boots,’ observed Labour leader Sir Keir Starmer drily.

Whatever happens next, the government’s hopeless response to a ruthless coup leaves it between a rock and a hard place. On the one hand it can’t allow a large company to knowingly and deliberately flout the law – and say it would do the same thing again in a similar situation, to boot – and get away with it. But in that case it dares P&O, or more likely parent DP World, to cut the losses and shut the company down entirely, with the loss not only of the jobs of 800 unfortunate UK seafarers but many more dockside and in offices besides.

The oligarch and P&O crises that have now bubbled greasily to the surface wouldn’t have occurred without, respectively, Putin’s murderous Ukraine adventure, and the travel lockdowns brought about by Covid. But under the surface they share the same root: the increasinly servile nature of British capitalism. Oliver Bullough, author of the depressing and self-explanatorily titled Butler to the World: How Britain Became the Servant of Tyrants, Kleptocrats and Criminals, locates the origins of its latest avatar in Suez and the loss of empire in the 1950s, at which point the City of London was forced to find new ways of leveraging its tentacular international financial reach.

After financing slavery and the empire, its business model would now be as a broker to the rich, selling anything to anyone if the price was right: reputation, social standing and access to political power as well as extravagant mansions and trophy companies ranging from football clubs to posh hotels and iconic British business names – Rolls Royce, Bentley and Jaguar, the Dorchester, Grosvenor House, the Ritz and Savoy, Harrods and Selfridges, technology companies like Arm and Deep Mind, and, as of course we now know, P&O, alongside all the most famous premiership football clubs.

The unwelcome consequences are now erupting in all sorts of places. One was the embarrassing ownership of Chelsea football club. Another is the row over the P&O seafarer sackings. Yet while the government has made much of its efforts to track, trace and immunise the assets of ‘bad’ foreign money, there is suddenly a deafening official silence over P&O – even in May when the DP World chairman warmly complimented P&O’s management on the ‘amazing job’ it had done in restructuring the company. The silence may have something to do with the fact that state-owned DP World just happens to be the largest investor in UK ports, with huge terminals at London Gateway and Southampton. Given that, it may be unwise to count on the avowed culprits suffering more than a token slap on the wrist any time soon.

Meanwhile P&O itself, while back in action, has suffered a number of publicised operating setbacks, including breakdowns and ships being taken out of service after inspections by the Maritime and Coastguard Agency that identified a number of safety and other drill issues It can stand as an apt metaphor for post-Brexit capitalist Britain: corner-cutting, mercenary, unrepentant about breaking the law and its effect on public opinion, and, like the government, not going anywhere very fast.

Double rouble trouble

In 2009, before I left The Observer, I was approached by a private intelligence agency with a story of a London court case concerning shady business deals by rich Russian businessmen. I never got to the bottom of the plot, which was basically a settling of scores between oligarchs, but just as intriguing was the broader narrative that underlay it: the allegation that a wall of Russian money was starting to bend out of shape the UK professional services sector, with potentially disastrous consequences for the integrity of British justice and the honesty of British business in general.

As well as corrupt deals, manifestations ranged from taxi drivers’ tales of lurid mafia-style parties in postcodes they swore they’d never take fares from or to again, London councils unable to take Russian high-spenders to court for multi-storey excavation of superhomes for fear of bankrupting themselves (what’s come to be called ‘lawfare’), to multimillion purchases of UK trophy assets such as newspapers and football clubs, Roman Abramovich leading the way with his purchase of Chelsea FC in 2003.

At the time, the ‘corruption’ seemed to be simply the collateral consequence of very rich people flashing around unheard of quantities of cash. With hindsight, it’s tempting to see it as something more deliberate and more sinister: a deliberate institutional softening-up as a prelude for the more ambitious Russian covert attempts to subvert UK (and indeed Western) democracy that would follow.

This has taken two forms. The first is the continued inflow of Russian money, encouraged by successive governments and only halted in the last few months by events in Ukraine, into London. Not for nothing has the capital earned the nickname ‘Londongrad’ and the City of London ‘laundromat’ for the red carpet laid out for wealthy oligarchs – 700 of whom have purchased fast-track UK residency for amounts varying from £2m to £10m – and the efficiency of the laundry service for their wealth provided by a thriving network of law, PR, property, banking and accounting firms as ‘enablers’. The tentacles extend deep into the political parties – Labour says that Conservative Party has taken donations worth nearly £2m from Russian sources, mediated by no less than its co-chairman. One estimate puts Russian investment in the UK at £27bn.

Whatever: by the middle of the last decade, The New York Times concluded that Russia was ‘ensconced in…British life, and has been for so long that, now, it does not draw much notice. It is just another part of the background scenery’. In 2020 Parliament’s Intelligence and Security Committee echoed: ‘Russian influence in the UK is “the new normal”’, adding that the current level of integration ‘means that any measures now being taken by the government are not preventative but rather constitute damage limitation’. Some go further. Reviewing Oliver Bullough’s unambiguously entitled Butler to the World: How Britain Became the Servant of Tyrants, Kleptocrats and Criminals, the FT’s sober Martin Sandbu noted that ‘America’s and the UK’s enabling industries… are plainly international security risks. It is mind-numbing that it should take a war in Europe to make politicians aware of this’.

In turn the seepage of Russian money and influence helps explain why, despite the probing of the US Mueller Report (widely ignored because it didn’t indelibly compromise President Trump) and the The Observer’s own indefatigable Carole Cadwalladr, the darks arts of fake news, obfuscation and manipulation that were unquestionably at work in the 2016 US presidential election and UK Brexit campaign were brushed aside as nothing special – indeed, just part of the scenery.

Which, as we now know, they were. But that was why they were so dangerous. And what made them so insidiously effective was the ubiquity and reach – both global and deeply personal – of the business plumbing those dark arts depended on: not just the local butlering services, but also at global level the social media platforms. It’s now abundantly clear that the Russians were far faster off the mark than the West to spot and exploit the opportunities they offered for serious political and social mischief. Less appreciated is the central part that advertising and marketing, the fuel that the platforms run on, has played, and continues to play, in furthering the mayhem.

As the outspoken Bob Hoffmann, author of the The Ad Contrarian Newsletter, told British parliamentarians last year, much online advertising would be better described as spyware, tracking users over every inch of their internet travels, the better to keep them online where they can be fed a steady diet of lucrative (for the platforms) advertising. In effect, it is targeted advertising, a $360bn (2020) market owned by Big Tech, that supports and stokes the fake news, distortions and pile-ons that are driving our societies apart as effectively as financial corruption.

Online advertising is notoriously both universally detested by consumers and riven with fraud – much of the money that goes in simply vanishes without trace. Yet the industry unforgivably resists reform of the surveillance marketing model that has been so expertly weaponised against us by unfriendly actors of all kinds, and politicians with their own axes to grind are slow to enforce it. Those who are now loudly demanding redoubled sanctions against rich Russians they have welcomed in the past should be aware that dubiously acquired wealth in the past is less than half the story: unless the business vectors that smooth the translation of money into political influence – ‘butlerisation’ and surveillance marketing – are disabled, the rot will continue to spread. In other words, it’s a business story as much as a political one. I wish I’d written it a decade ago.

Does management have a women issue?*

In a recent piece for the FT, Tim Harford bemoaned the underrepresentation of women in economics, particularly academia. Despite a number of women economists in high policy positions (Janet Yellen, Christine Lagardère), there has only ever been one female economics laureate (Elinor Ostrom in 2009, who showed that ‘the tragedy of the commons’ was not inevitable) and given the numbers studying it, women economics professors were much rarer than they should be. Harford cited one of the exceptions, Cambridge professor Diane Coyle, who observed crisply: ‘it is not possible to do good social science if you are so unrepresentative of society’.

This got me thinking. If that goes for economics, the senior social science, it’s even truer of management, its envious younger sister. While economists of course affect people indirectly, through their influence on high-level policy, how managers do their job is a daily factor for good or ill in every workplace (more people leave their job because of their relationship with their immediate manager than for any other reason, for instance). So it matters that in 2023 management theorists and practitioners are still using concepts and structures that were almost exclusively developed by men; and white men of a certain age at that.

The bias is reflected in the management literature. Bookshop selections, lists of ‘great management books’ and, I have to admit, my own 30-year, fairly randomly accumulated library are all overwhelmingly male. Or take management surveys and histories. From my bookshelves, the index of Stuart Crainer’s Key Management Ideas: Thinkers than changed the management world (1996) references 15 women against more than 150 men, and of the 56 names that make up his concluding ‘Glossary of management thinkers’ just three – Rosabeth Moss Kanter, Mary Parker Follett and Jane Mouton (co-designer of the management grid) – are women. Likewise in Art Kleiner’s Management Heretics: Heroes, Outlaws and the Forerunners of Corporate Change (1996). His long and otherwise notably diverse index yields just six women. Michael Mol and Julian Birkinshaw’s Giant Steps in Management: Innovations that change the way we work (2008), in an eight-age index likewise lists six women, one of whom is an economist, another the author of a single HBR article, and a third Margaret Thatcher. Needless to say, their bibliographies or lists of further reading are almost exclusively male.

To be clear, this reflects past history rather than today’s attitudes, and although dismaying may not be surprising. Management is the product of its origins and history, which in the case of today’s dominant Anglo-US version passes through the army, the church, particularly the Roman Catholic church, and slavery, all primarily male pursuits, as was 20th century industrial management (think of the obsession with management science). In Managing the Human Animal (2000), LBS’s Nigel Nicholson, writing as an evolutionary psychologist, spells it out. If among all possible alternatives today’s business organisations are hierarchical, competitive, goal-focused and specialised, it is because that’s what suits male motivations and aspirations. The world of business organisations, he concludes, ‘remains male in design, rationale and functioning.’

This might help to explain the conspicuous continuing male bias in positions of power, in both the corporate and business school arenas. It has shifted a bit in women’s favour during the pandemic, but while women make up 50 per cent of the workforce, in the US only 37 per cent of midlevel managers, 26 per cent of senior managers and five per cent of CEOs are women. In 2019/20, UK business schools employed more than twice as many male as female professors. This at a time when women have overtaken men in educational achievement – and are outscoring male colleagues in leadership tests. In one study, women were rated better leaders than men at every level and in every one of 16 leadership competencies except strategic vision – not just in the ‘soft’ areas such as building relationships and communicating that have long been associated with women, but also ‘hard’ domains (driving for results, championing change, analysing and solving problems) that have always been been assumed, by men, to be their preserve.

The sad conclusion is that apart from the American Mary Parket Follett (dubbed by Peter Drucker ‘the prophet’ and Gary Hamel the most important of all management thinkers), women have yet to leave their mark on official management histories.

But this may at last be beginning to change. Although not strictly scientific, it is perhaps a sign of the times that the Thinkers 50, a bi-annual ranking of the most influential management thinkers, has since its inception in 2001 moved from a near exclusively male makeup to gender equality. Last year for the first time the top 20 contained more women than men, and women – Harvard’s Amy Edmondson and Columbia’s Rita McGrath – took the top two spots. Women are also increasingly prominent at the annual Global Peter Drucker Forum (where I am editor). As in other areas, Covid may accelerate the upward trend. According to McKinsey, harrassed senior women have performed heroics in supporting employee well-being and diversity efforts in the last year, with little recognition. They will surely be involved in the radical workplace change that is well on the way in the wake of Covid, and the rethink of management that is urgently required for the post-carbon planet.,

As in economics, the growth in women’s influence in management research and practice is long overdue. But as they take stock they will not fail to note that their male predecessors have left them a mountain to climb in tying performance to purpose, internalising unacceptable externalities, and addressing the giant deficit of engagement, the epidemic of burnout and the unacceptable costs in health and mortality of oppressive and ill-designed work practices, to name but a few.

Joan Robinson, a contemporary of Keynes who is sometimes described as the first great woman economist, once wrote: ‘The purpose of studying economics is not to acquire a set of ready-made answers to economic questions, but to learn how to avoid being deceived by economists’. Perhaps those wanting to demystify, and demythologise, today’s management should take that motto to heart.

  • This is an earlier version of my recent FT piece – with a different enough starting point to make it worth putiing up, I thought

Conglomerates are dead. Long live the conglomerate

When GE announced recently that it was splitting itself into three, it triggered a rash of articles declaring the end of a defining chapter in corporate history, signalling among other things just ‘how far from favour the conglomerate form has fallen’ (FT).

Like many such obituaries (and these were far from the first), this one contains an element of truth: it’s just not the obvious one. It’s true that the capital markets don’t like industrial conglomerates such as GE. But they don’t like any companies that are badly managed, and since they think industrial conglomerates are badly managed by definition, the argument is circular. The reason they think they are badly managed (and therefore dislike them) is that sometimes and at some stage they are worth less than the sum of their parts – a crime against shareholder value – and therefore should be broken up and reallocated to managers who will put shareholders first. Of course the argument is self-reinforcing. When he retired, Jack Welch handed his successors a poisoned chalice in the shape of GE’s toxic financial services division. The longer it festered, the more GE fell out of favour, the more the vultures gathered, until the break-up became inevitable.

It may be that the break-up is in the best interests of the individual units (comprising what were GE’s aviation, healthcare and energy divisions). The best argument in its favour is the extraordinary transformation wrought in GE’s lowly appliances division since it was divested in 2016. The white goods unit, an also-ran in the US market, was ‘dying on its feet’, in the words of its CEO Kevin Nolan, when it was bought by the Chinese company Haier. Liberated (there is no other word) from its over-dominant parent, except in name today’s GE Appliances bears no resemblance to the old company, and the venerable GE brand, to which Haier cannily retained the rights, is now the fastest growing in the market. 

Driven by Haier’s ambition, that is obviously a win, one that in practice couldn’t have taken place within the old GE embrace (which is the real bad management). But for a less favourable de-conglomeration, consider the sad case of ICI. For long the bellwether of British industry, postwar ICI was was an international science-based powerhouse whose policy of channelling returns from its mature chemicals business into innovative new ones was responsible almost single-handedly for developing the skills and knowhow behind the UK’s most successful 20th century industry, big pharma. As John Kay relates, it took 20 years of losses before ICI struck gold with the commercialisation of beta-blockers, one of the industry’s first blockbuster drugs.

ICI was, in other words, a conglomerate that worked. But that didn’t prevent it from falling foul of the break-up fashion. After being put in play by Hanson, the era’s most voracious break-up exponent, in the 1990s, ICI capitulated by floating off its pharma unit, Zeneca, to focus on its ‘core’ chemicals. Ironically, ICI was less good at the short-term shareholder-value game than building new businesses for the long term, and in 2003 the remains of what had been the UK’s biggest and most advanced company was ignominiously sold off to a Dutch competitor. Any temporary benefit to shareholders from ICI’s break-up was more than nullified by the long-term institutional harm done to the UK’s industrial, skills and management base by the ideological sacrifice of one of its few world-class companies on the altar of shareholder value. 

As often happens in management, the break-up fashion emerged from a previous excess in the opposite direction: namely, the conglomeration phenomenon that swept the US in the 1960s. An early form of financialisation, it was a growth-by-acquisition strategy using clever accounting techniques to ensure a positive effect on the acquirer’s price-earnings ratio, in theory enabling it to repeat the process ad infinitum. The result was the meteoric rise of companies such as Ling-Temco-Vought, ITT Corporation, Litton Industries,Textron and Teledyne – and their equally vertiginous fall when slowing economic growth and rising interest rates revealed that in the real world indiscriminate diversification offered no protection against a sharp economic downturn, rather the reverse. 

The problem with this fake conglomeration wasn’t the impossibility of managing a multi-industry group as such, but the idea that it could be done uniquely by the numbers, no industry knowhow required. (Harold Geneen, the legendary boss of ITT, is reputed to have said that when he had finished with it, the group could be rung by a monkey.) As usual, the wrong lesson was learned. Managers were accused of self-aggrandisement and the feathering of their own nests rather than looking after the interests of shareholders, which would be better served by running simple companies that were easier to understand and allowed investors to do their own diversification. More irony, the remedy was the shareholder primacy regime which was much worse than the original ill and whose toxic legacy is disruptively playing out across the western world to this day.

History doesn’t repeat itself – it rhymes, as the saying goes. So, yes, conglomerates are out of fashion – except when they are called private equity groups, some of which, confusingly, have turned themself into public companies. But of course the point of private equity is to maximise shareholder value, so in the eye of admirers, they can’t be called conglomerates. Likewise  Berkshire Hathaway, which just happens to represent one of the greatest single investment vehicles of all time, also escapes the dreaded classification. And what about the tech behemoths? On its own account, Apple runs both hardware and software, and services ranging from music and TV to filmmaking, Amazon stretches from shops, both virtual and bricks and mortar (as does Apple), to logistics, health, cloud services and advertising. Each is at the centre of wider ecosystems (transport, health, to name but two) where traditional industry boundaries and categories become hopelessly blurred – in autonomous electric vehicles more of the value will reside in electronics and software than in conventional hardware, for instance. So what is a car company?

Conglomerates are dead. Long live the conglomerate.

Universal Basic Capital: an idea whose time has come?

In 1976, Peter Drucker wrote a book ambitiously entitled The Unseen Revolution: How Pension Fund Socialism Came to America. It was one of his least successful books, and he later retitled it more modestly The Pension Fund Revolution. This was sort of plausible in that when he wrote it 25 per cent of US company equity was owned by pension funds (by 1990 it was 40 per cent), but wholly wrong that it betokened a revolution. It should have been called ‘pension fund capitalism’, to reflect the fact that the funds were instantly captured by the fund-management industry – trustees, fund managers, shareholder proxy advisory services and even hedge funds, which incomprehensibly pension funds are permitted to invest in and even worse lend shares to for voting purposes – to become, ironically, an integral part of the short-termist shareholder-value ecosystem that has distorted our economies, impoverished the 99 per cent and fostered the populism that now threatens our entire democracy.

But 50 years on, could something like Drucker’s pension fund revolution be on the cards today? 

A couple of years ago, a second slim volume appeared under another alluring title: Citizen Capitalism: How a Universal Fund Can Provide Influence and Income to All. One of its three authors was the late, much lamented Lynn Stout, Cornell law professor and writer of the definitive and self-explanatory The Shareholder Value Myth (I wrote about it here).

Their proposal was in concept a simple one: ‘to respond to the crisis of declining American civic engagement, unity, and financial security’ by setting up a universal fund, voluntary and open to all citizens, that would assemble a portfolio of stocks, at the beginning chiefly from corporate and individual donations, and distribute the resulting dividends and other proceeds as income to members. The fund wouldn’t sell or trade its shares, and nor would citizen-shareholders, whose holdings would revert to the fund on their death. 

Crucially, however, individuals would have the right to vote the shares held in the portfolio. Part of the point of the fund would be to build stable, long-term holdings for companies, at the same time providing incentives for individuals to vote their shares accordingly. This, they argue, would be a step towards liberating corporations from ‘the tyranny of shareholder value’, the better to serve the broader social interest. By making the voice of ordinary shareholders heard in the boardroom, citizen capitalism, they hoped, would empower ‘a new class of long-term, diverse shareholders who can change the direction of corporate America, making corporations more citizens’ servants – and less citizens’ masters’. 

While modestly well received when it appeared, the book promptly disappeared from view at the end of 2019, blown away in the gale of panic unleashed by Covid. That might have been that. But as we have discovered, one of the most surprising qualities of Covid is its magical ability to turn things that were previously unthinkable into not only thinkable but eminently and urgently doable ones.

One such suddenly doable project is ‘levelling up’, or ‘refloating the middle classes’, as it would be in the US. While last year’s furloughs and grants of various kinds effectively functioned as emergency bungs to bail out some of the most disadvantaged in the system, these don’t remotely touch the longer-term income and other inequalities that the pandemic has brutally outed – and will need fixing in fairly short order if democratic capitalism is to have a future.

Right on cue, enter in the last few months the notion of ‘Universal Basic Capital’ – a national endowment that, picking up on citizen capitalism, would channel equity contributions from philanthropists and companies into a fund, roughly modelled on a sovereign wealth fund or Alaska’s Permanent Fund, for the benefit of individual citizens. 

For proponents, UBC has several advantages over the more current idea of Universal Basic Income, being both more practical and in the long term more far-reaching – an unusually favourable combination. It’s more practical, politically and otherwise, both because the concept is already familiar from mutual and soveign funds, and, more importantly, it doesn’t require extra taxes or compete with other causes for existing funds. Moreover, as proponents as different as hedge-fund meister Ray Dalio and left-wing economist Joe Stiglitz can agree, if the fund were allotted equity stakes in companies bailed out during the pandemic, the public would rightly share in the upside potential of recovery in return for bearing the downside risk during the crisis. On the same grounds, how about it taking a small stake in start ups, too? Didn’t Nobel economist Herbert Simon estimate that 80 per cent ‘of the income we enjoy comes not from the efforts of living individuals or existing corporations, but from this shared inheritance’?

Universal capital could also be much more far-reaching than UBI in its effects, at least over time. This is because it goes with the grain of capitalism rather than fighting it. Thus it is not re-distributive (altering the distribution of wealth already created), as with UBI, but pre-distributive (permanently altering the basis of wealth creation in the first place). As it accumulates over time, the fund becomes a force for individual levelling up, which, at least in the active citizen capital model, would be reinforced as long-termist ownership and share voting begin to correct the dysfunctions of today’s corporate governance.

Finally, in so doing the fund would reorient the corporation away from its misguided and destructive obsession with the present and honour its most extraordinary feature, its ability – when properly managed – to function not only as a wealth creator in the here and now, but also ‘as a vehicle for the present generation to altruistically pass forward resources through time to benefit those who will live in the future’.

The cost would be small, the effects large, though gradual, and they ought to appeal to both right and left. As Dalio notes: ‘[The fund idea is] an odd duck that is neither capitalist nor socialist. And the fact that you can’t so easily label it is one of its more appealing aspects’. It should be on the agenda of any progressive party that has an interest in fairness and working to correct the short-termist bias of today’s corporate governance. Unfortunately, given the UK’s non-existent record of institutional innovation since the founding of the Open University in 1969, and the Labour Party’s crisis of timidity, it is unlikely to happen here. So the best we can hope is that it is taken up by President Biden’s policy wonks, or gains traction in the shape of the voluntary model of Stout et al, thus giving us something we can copy without having to look too brave about it.

How England’s footballers ran rings round its politicians

It’s tough to lose the final of the Euros. It’s even tougher to lose it on penalties – a cruel and unusual punishment made more so by the fact that partly responsible was a tragic error by a coach who knows all about taking penalties.

But enough of the hysteria. Just as there was far too much expectation squatting like a stone on the England squad from the start, so the vastly overdone despair at falling at the final hurdle is in danger of erasing the magnitude of the achievement.

It’ll be no consolation for the team’s last three young penalty takers for the time being – see Marcus Rashford’s agonised letter of apology for his shootout miss. But it is hardly a disgrace to lose out to Italy, along with Spain one of the two best sides in the tournament. Remember that England came through the month unbeaten in open play and held the Azzurri to a draw over 120 minutes in the final.

After the disappointment, let’s take pleasure in what we have: a talented, genuine and eager squad that did us proud by getting to a final for the first time for half a century, led by a decent, honest manager whose ‘Dear England’ letter at the start of the tournament was more eloquent about patriotism and being English than any politician in any party for as long as one can remember.

And whose conduct has a lot to say about good management. Since 2016 Southgate has quietly remodelled the national team in the modern European idiom, something that proved beyond all his predecessors – Sam Allardyce, Roy Hodgson, Steve McLaren, Fabio Capello, Sven-Göran Eriksson, Kevin Keegan, Glenn Hoddle, Terry Venables, even though all of them tried – all the way back to Graham Taylor, the last exponent of blood-and-thunder English football exceptionalism in the 1990s.

In this, of course, he has been much aided by the foreign managers and players who have been attracted to the English game. To put things into perspective, the last time a club managed by an Englishman won the Premier League, the richest and by some measures most competitive league in the world (although the Germans, Italians and Spanish might have something to say about the latter), was 30 years ago. Leeds under Howard Wilkinson in 1991-92, since you asked.

Since then, foreign money and the personnel that followed it have brought the elite English clubs, many of them kicking and screaming at first, into the modern football world. Arsène Wenger was the pioneer with Arsenal’s ‘invincibles’, and from the millennium on only the Scot Alex Ferguson interrupts what is otherwise a continental managerial monopoly on winning in England. It has culminated gloriously over the last four years in the era of Pep Guardiola and Jürgen Klopp who at Manchester City and Liverpool have engineered a near-perfect synthesis of English and continental features, their teams at best allying heads-up technique and football intelligence, long lacking here, with speed and energy.

Southgate has observed and learned from these improvements, not to mention picked young players schooled in the new methods. One implication, of course, is that England’s Euros win over Germany, far from being a blow for Brexit, as one idiotic Tory tweeted, was precisely the reverse: a reflection of Southgate’s eager participation in the fizzing trade in ideas and people between the European footballing nations, each learning from the others, that over the last two decades has raised the bar across the continent and made Europe currently the most progressive footballing region.

As the FT’s astute Simon Kuper observed, Southgate has binned football nativism. ‘To him, football isn’t war, or art. It is a system’, Kuper writes, and the coach has constructed a team to compete with other systemically inclined European teams on an equal basis. His players are young, hard working and resolutely diverse, and Southgate has brought the best out of them as enlightened managers do in any workplace: by treating them as adults and giving them confidence to express themselves both in their work and outside it.

Their football, although still a work in progress, speaks for itself. But unexpectedly, it’s outside football that the players have been handing out the sharpest lessons. And my, haven’t they done it well. The unselfconscious, natural way they have taken the knee; the direct calling out of Priti Patel’s hypocrisy; the straightforward acknowledgement and apology for their mistakes; all these have rattled and wrong-footed Johnson’s government at every turn – the equivalent of a football nutmeg – and made ministers’ belated scramble on to the bandwagon of the team’s success look both risible and desperate, as Marcus Rashford did earlier over school meals. As Marina Hyde asked rhetorically in The Guardian, while footballers barely out of their teens find it necessary to own up publicly for missing a penalty, when has the government ever acknowledged responsibility for its much more serious mistakes over the last two years, let alone said sorry for them?

Yet while Southgate has decisively modernised its football team, and through his endearing and diverse young team given us a glimpse of an England as we would like us to be, the scenes at Wembley both before and after the final are a sobering reminder of an older one that lingers on in half life: the England of the long ball, battlers and in-your-face aggression on the football pitch, magnified into xenophobia and violence off it.

Taming our tribal traits once and for all won’t happen overnight, or even at all, without political and management of a consistently high order, one devoted to calming passions rather than arousing them, unifying round a shared purpose rather than dividing, and cultivating diversity rather than stoking confected culture wars. Although rare, that kind of modest, thoughtful leadership does exist. Just a pity for our wider politics that it’s in the English football camp, rather than in Downing Street or Westminster.

Regulating the regulators

In pursuit of the chimera of cost-free growth, every government seizes on the idea of pruning regulation, aka ‘slashing red tape’. Boris Johnson’s is no exception. First it took an axe to the planning rules, vowing the biggest shakeup for more than a generation. Now the latest Taskforce on Innovation, Growth and Regulatory Reform (TIGRR) has reported, promising, what else, ‘a bold new regulatory framework’ to take advantage of the ‘one-off opportunity’ of Brexit to free up enterprise from red tape (not to mention afford Johnson an unmissable chance to congratulate its authors for ‘putting a TIGRR in the tank’ of British business).

So far so normal. The big irony is that the intuition is right: of course there is too much regulation, and the worst of it is both intrusive and ineffective, while making life miserable for the regulated (think teachers, social workers, GPs) – the worst of all possible worlds. The cost of regulation is unknowable, but it certainly outweighs any social or economic value it creates by a wide margin. But the latest report shows no more understanding why than its predecessors. Like all of them, this one acknowledges that regulation can and should be positive: ‘Good regulation, set up in the right way, can be a vital part of the infrastructure to support growth’. But there is no indication that its authors know what ‘good regulation’ is. There is much talk of ‘digital opportunities’, ‘smart’ and ‘agile’ regulation, and things like ‘sandboxes’ to play with it in, but no hint of the crucial part it plays in a larger system or how it should do it. 

Regulation has become a monstrous industry that feeds on itself. Like targets, bad regulation begets more regulation and more red tape. John Kay wrote in his eponymous 2012 review, ‘We have dysfunctional structures that give rise to behaviour that we don’t want. We respond to these structures by identifying the undesirable behaviour, and telling people to stop. We find the same problem emerges, in a slightly different guise. So we construct new rules. And so on’. True to form, the current report sees no irony in proposing that increased discretion for regulators to change the rules should be offset by ‘a strengthened system of Select Committee scrutiny, supported by more effective, and more effectively used, economic impact assessments and metrics’ – in other words, another layer of regulation – aided by a Better Regulation Committee and a new Brexit opportunities tsar ‘to review and reshape rules and regulations to boost growth and drive forward innovation’ in the Cabinet Office.

Regulation should indeed favour innovation. In fact, it kills it dead in its tracks. To see why, listen to John Seddon’s podcast on ‘Buurtzorg: a brilliant care service that failed to work in the UK’ (and his other one on a recent ‘blueprint for social work’). Buurtzorg, as everyone knows by now, is a brilliant care organisation that from small beginnings has become an outstanding success in the Netherlands, its home territory. Based on small self-organising teams and minimal bureaucracy, Buurtzorg provides high-quality, personalised care at 40 per cent lower cost. In a country that has spent more than a decade dithering what to do about a social care crisis that deepens by the month, you might think this would be a model to replicate. Yet despite initial high hopes, efforts to do so in England have made minimal headway. Both countries started from the same position: a care crisis and a similar approach to public-sector management. So why the difference? 

The short answer is regulation. In the Netherlands, as Seddon notes, Buurtzorg founder Jos de Blok crucially didn’t have to start from here. Everyone knew that the previous system was broken. So when de Blok set up a small care outfit on a very different basis, he was allowed and even encouraged to experiment. To cut a long story short, Buurtzorg is now so successful with both patients and care workers, who still queue up to form new teams with one of the Netherlands’ most favoured employers, that under the tolerant eye of the regulator and politicians it is beginning to reshape the wider Dutch health service from the inside. 

Contrast that with the English response, which is to double down on existing methods, insisting that the only way to improve is to ‘try harder’. So the regulator still makes organisations report on all the unnecessary things – protocols, standards, activity levels – that de Blok knew he had to jettison in order to design a more responsive system. In effect, the Netherlands has moved on from the reductive, industrialised New Public Management paradigm that has strangled public services in the last 40 years, while thanks to the regulator England remains imprisoned inside it.

A quarter of a century ago Michael Porter and Claas van der Linde wrote a piece on regulation in HBR called ‘Green and Competitive: Ending the Stalemate’. It showed that it was wrong to think of environmental regulation as a static zero-sum game entailing higher costs (if the regulator wins) or lower quality (if companies prevail). Both win if properly designed standards trigger innovations that lower the total cost of a product and improve its value. This of course was the first lesson of the quality movement: doing it right first time costs less, not more. Innovation-friendly regulation focuses on outcomes, not processes or technologies — how to get there is up to companies. Above all, the aim is to learn and improve, a process in which regulator and regulated are partners, not adversaries, as they are usually cast in the UK. 

In The Whitehall Effect, Seddon outlines a simple way of transforming regulation and inspection from instruments of control and compliance to a force for innovation and improvement. In a redesigned system, parliament would set the purpose of the service, seen in customer or citizen terms, to which service organisations would be required to work. Neither politicians nor regulator have any business specifying methods or or processes – their job is to hold managers accountable, not to manage themselves. How to deliver the service is the job of management, using the measures and method of its choice – putting responsibility for innovation sqauarely where it belongs, at the point of contact with the customer. Regulation likewise should be close to the customer. Instead of looking for errors, checklist in hand, inspectors, says Seddon, ‘will pose just one question:”What are the measures and methods being used to achieve the purpose of the service?” and then check their validity’. Instead of policing, inspectors become a welcome source of support. It’s too late to remove TIGRR from the tank, alas – but this, he says, ‘is what intelligent regulation looks like’.

The revenge of those who saved the NHS

We knew the sort of things – part score-settling, part confession, part acute insight and part plain bonkers – that Dominic Cummings would come out with for the Parliamentary committee in May. He confirmed much of what we guessed about Boris Johnson’s ramshackle government and how it approached the pandemic. Together with what we have learned for ourselves over the last plague year it allows us to predict with some confidence the verdict of the official enquiry into the handling of the crisis, whenever it finally comes.

Of course, the report won’t say directly that we went into the biggest crisis since WWII with an administration of opportunistic and shifty second-raters, led by the biggest chancer of the lot – although it will surely make the point indirectly with hard words about PPE procurement, the ‘unimaginable’ £37bn spent on track and trace, the hopeless messaging surrounding the lockdowns and social distancing, and the ‘ring of steel’ supposedly thrown around care homes, among other things. It will also acknowledge that what happened last year was unprecedented, at least since the Spanish flu pandemic of 1918, and that if no government has got all its crisis measures right it is no surprise – one of the most sobering lessons of the Covid episode is that evolution in the shape of a tiny blind virus without a brain is a lot cleverer than we are.

Yet any report should also point out that Covid wouldn’t have been able to make itself so comfortably at home in our richest societies without inherited weaknesses that even a more competent and less feckless team would have struggled with.The most glaring is the neglected and run-down organs of state which both individually and jointly have comprehensively failed the challenge thrown at them. For this blame successive governments that having enthusiastically accepted the neo-liberal axiom that the market is the answer to everything if only the government would get out of the way, have over the last two decades casually outsourced capabilities, responsibilities and increasingly decision-making to the private sector and even more worryingly private sector IT.

As Cummings confirmed, what was left to face the crisis was a collection of inturned agency silos that were riven with rivalries, distrust and turf-wars, had no shared goals and were chronically unwilling to share information. Take your pick of hapless UK institutions to supply the aptest symbol of the UK government in 2021 – the risibly renamed Great British Railways, currently the worst run, highest cost, and least passenger friendly in Europe; the once-revered Post Office, which put more faith in its terrible computer system than in its staff and after a decade of defending its scandalous treatment of innocent postmasters is now having to pay reparations worth billions; or, nearer to home, the mother of Parliaments and home of British democracy which has been left untended and unmaintained for so long that billions are having to be spent to prevent it subsiding into the Thames. I could go on.

Then add to the state’s self-mutilation a decade of austerity that Covid has revealed as one of the most monstrous false economies of all time. Not so much thrifty housekeeping, more criminal failure to invest in the state’s decaying institutional infrastructure. The report might list an NHS subject to constant reorganisations that that can barely cope at the best of times; a threadbare unjoined-up care sector that is an insult to civilised society; contemptuously slashed essential local-authority services; unfit-for-purpose regulation (Grenfell Tower stands as another symbol of the UK’s complacent and negligent government); and the consistent blind eye turned to burgeoning economic, health and housing inequalities. 

As we have been learning, over the last year the cost of these policy choices has come flapping home for payment. It has been paid in the horrific tally of lives lost to Covid. The first job of any government is to protect its citizens. Instead, fearing above all the collapse of the perennially tottering health service, and without any other thought-out policy to hand, the government persuaded us to protect the NHS, and it, by, in effect, sacrificing the most deprived of society – the poor, the unhealthy, the inadequately housed and above all the elderly in care homes, all of whom suffer disproportionately from it – to the disease. And as a stopgap solution, grotesque as it seems to say so, it has worked. 

But there’s a kicker. ‘Saving the NHS’ in last year’s terms is not only not a long-term solution; it is a Pyrrhic victory that we can’t affort to repeat. Reparations for the decades of neglect and austerity are urgently due. And there can be no question of non-payment. In an increasingly interconnected world, the occurrence of more non-linear, extreme events in the future is almost guaranteed. If the gaping holes in the social infrastructure and state competencies are left unfilled, society will remain as vulnerable to these future unexpected unknowns as it was to Covid in December 2020. In the meantime, the pockets of deprivation in our midst will remain breeding grounds for new variants of the coronavirus, just as will happen in poorer countries until they are vaccinated too. The report might but probably won’t call it the revenge of those who saved the NHS.

Biden’s bigger challenge

In 100 days, President Joe Biden has not only blotted out the political nightmare of the last four years and restored due process to US government. Remarkably, he has rewritten the economic orthodoxy of the last 40 years from top to bottom.

Deficits? Who cares? Not the IMF, which looks benignly on Biden’s three-legged plan to spend an astonishing $5.5tn, equivalent to some 35% of annual US output, on economic stimulus, including direct payments to families, rebuilding US infrastructure, and on supporting families, especially poorer ones. Biden’s intention to raise taxes on the rich and on corporations to help pay for it likewise fails to raise institutional hackles (although Republicans predictably declare themselves shocked, shocked): tax cuts are now judged to aid trickle-up rather than down, and inequalities – strongly fanned by the covid pandemic – both within and between countries, hold growth back rather than abet it.

n effect, Biden has cancelled the old Washington consensus and replaced it with a de facto new one – an activist state, progressive taxation, green infrastructure spending, support for trade unions, a global minimum corporate tax rate that has been resisted for years, and a winding back of globalisation, particularly in relation to China, to boost supply-chain resilience. Industrial and even employment policy hover in the wings. 

Of course, this is not to say that President Biden will automatically get all his initiatives through a finely-balanced Congress; mid-term elections, just two years away, could set the counter back to zero. Yet it is already clear that a reform-bent president has shrewdly leveraged the circumstances to change the terms of the debate. He has made clear that the current situation renders half measures worthless, and some hitherto unusual remedies both obvious and, dare one say it, oven-ready. 

Covid has played into this. On the one hand, a successful vaccination campaign that had already begun has redounded in Biden’s favour. The pandemic makes much needed health spending a no-brainer. It also encourages experimentation: as Larry Elliott noted in The Guardian, furlough schemes to subsidise the wages of those unable to work ‘are not the same as a basic income, but they are similar enough to get people used to the idea’.

Yet even if, as we fervently hope, Biden’s reforms are adopted and take strong root, there is one glaring hole in the programme through which unless stopped half the potential benefits will leak away. It’s the last economic taboo, so completely internalised and embedded in the national psyche that it’s never up for political discussion. It is of course the need to challenge the status of the corporation and the way it is managed.

Think about it. The corporation is the intermediary through which the lofty abstract economic ambitions – levelling up, building back better, full employment, decarbonisation – are translated into what actually happens to real people in real places on the ground. It’s the engine room of the economy. And management is the operating system that governs what it does and how it does it.

The trouble is that our managerial software hasn’t been upgraded for four decades. It is now so far out of kilter with the wider economic and social interest that the engine is producing as many if not more problems than solutions – including some of those that current reforms seek to address. One issue is that most companies now only create good full-time jobs (what most people want more than anything else in the world, according to Gallup) as a last resort. Another is declining innovation rates as companies plough investment into short-term efficiencies and share buy-backs rather than R&D. 

A third, and perhaps the most spectacular, is inequalities of all kinds, but particularly income and wealth: as Thomas Piketty put it in Capital in the Twenty-First Century, ‘In all the English-speaking countries, the primary reason for for increased income inequality in recent decades is the rise of the supermanager in both the financial and nonfinancial sectors.’ In the US, supermanagerial bonuses have soared by 1000 per cent over the last three decades, compared with a 116 per cent hoick in the minimum wage.

So the corporate OS urgently needs to be rewritten. But for all the well-meaning initiatives on both sides of the Atlantic – the Purposeful Company initiative in the UK, the US Business Roundtable’s declaration in favour of more inclusive business aims, BlackRock’s call for social purpose – it’s hard to imagine it will come about through self-regulation. As Tariq Fancy, formerly BlackRock’s head of sustainable investing, notes, fund managers and finance professionals are trained and incentivised to chase yield and profits, and most companies ‘are still profit-seeking machines, built from the ground up as a collection of legal and financial incentives to make a healthy profit’. Expecting a market to self-correct its distortions in these conditions is fantasy. Governments haven’t hesitated to legislate changed social and economic behaviour by their citizens to deal with the Covid crisis; they alone can alter corporate and management behaviours by changing the incentives and legal provisions that caused them. 

Yes, but… can they? Tackling the management challenge is a bigger and more contentious test than fashioning a spending programme, yet in the long term even more important. Try a thought experiment. Imagine a Biden, or any other, administration attempting to redraw the corporate rulebook, knowing that in question would be the business model, and outsize profits, of giants including Silicon Valley titans with a collective worth of some $8tn, more than the GDP of many countries, with lobbying and legal firepower to match. Is it even possible? Have we left it too late? Just asking.